Frequently Asked Questions

Frequently Asked Questions for Residential Services

How often can family and friends visit?
Oakwood encourages visits from family and friends and has an open-door policy. Each individual’s guardian provides a list of individuals who have permission to visit. Approved visitors are welcome at any time during the day or night and as often as they wish.

If there is an accident or illness, when will I be notified?
You will be notified immediately following a medical assessment by the doctor or nurse.

What medical services are available?
Oakwood has doctors, nurses and dentists on site at the Specialty Clinic for exams and treatment. If an individual needs to be seen by a specialist, appointments will be coordinated and scheduled. Guardians consent is required for all medical appointments or treatment.

How are meals prepared?
A registered dietitian writes menus for each individual based upon the diet order and recommendations from the therapy team. Individuals receive three meals daily based on dietary guidelines. Meals are prepared in the kitchen onsite and under the direction of a food service manager. Bedtime snacks are also provided. Accommodations are made for requests for favorite foods whenever possible.

Is there a support group available for parents and relatives?
Yes. Parents and Relatives of Oakwood Facility (PROOF) is the family association. PROOF meets quarterly. Additionally, Oakwood employs a parent liaison who assists family members with questions or concerns. If you are interested in joining PROOF contact Oakwood at 606.677.0468.

What training is provided to staff who work with individuals at Oakwood?
Upon employment at Oakwood, all staff receive training which meets all state and federal regulatory requirements. This training is on-going as needed to enhance services. Additionally, all staff who work directly with individuals receive training based specifically on the needs of each individual with whom they work. The training is individualized and based on assessments which are completed by professional clinical staff.

How long can my loved-one live at Oakwood?
Oakwood considers all new admissions as short term and strives to provide the services needed in order for individuals to live their best life in the least restrictive setting. We work to make a transfer to a community setting, typically within a six to 12 month period.

How does an individual apply to be admitted to Oakwood?

Admission to any Intermediate Care Facility (ICF) in Kentucky requires court action. The process begins at the individual’s local community mental health center (CMHC).  Click here to find a list of CMHCs in Kentucky. The CMHC assists in determining if there are resources available to the individual that are less restrictive than placement in the ICF and referring the individual to those resources.

If it is determined additional assistance is needed, the CMHC contacts administrators at the Cabinet for Health and Family Services, Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID) in Frankfort.

There is a court procedure, KRS 202B, that is required for admission to Oakwood. If it is determined that the individual is in need of placement at an Intermediate Care Facility, administrators at DBHDID determine to which facility the individual will be admitted. If Oakwood is to provide short-term placement, a pre-admission screening team completes an on-site assessment with the individual, his/her guardian and/or current community providers to prepare for the admission. 

All admissions to Oakwood are short-term admissions with a focus on stabilizing the crisis that prompted the admission and assisting the individual in returning to an appropriate community setting.